We build high performing
global teams for Accountants
across Australia

The CountHQ Difference

We are Accountants not recruiters. Our focus is on outcomes not placements. We scope and deliver with a project mindset.

Immediately Available

Achieve billable hours in the first week of service
No recruitment, no interviews, no salary negotiations
We hire ahead of time, our accountants are ready to start

Managed Accountants

All accountants are part of an internal team structure with managers
This reduces the need to train your offshore team
Managers can assist with workflow and review of work to meet agreed outcomes

Turnover Protected

If there is a need for change in your team we take primary responsibility to identify and bring the new staff member up to speed, minimising disruption to your workflow
You do not need to spend time on recruitment

All Inclusive Engagement

Our fees are all inclusive (recruitment, yearly reviews, IT, infrastructure, learning and development)
Our contracts are simple and transparent

Accountant Mindset

We approach collaborations as Accountants not as Recruiters
Boutique and long-term relationship mindset, we grow with our clients

Software & Security

ISO 27001 certified with secure offices, security is our number one priority
We work within your firm’s systems and processes, like your existing team
We have experience in all practice management, workflow and workpaper systems

Ben (co-founder), is passionate about bringing staffing solutions to Australian Accounting Firms.

How we support Accountants

Frequently Asked Questions

1 What are the most common systems you use?

You name it, we’ve used it. We’re software takers and fit in with your existing Tech Stack. Common current Workpaper Systems being used include Xero, Smart Workpapers and of course customised client specific Excel Workpapers. In terms of Practice Management we see a lot of Xero; MYOB AE; Handi and FYI Docs.

2 How long does it take to get started with actual work?

Once we’ve organised software access, we typically can start work within 48 hours. We scope expectations; workflow and process during the sales process and so once we’re signed, we’re able to commence right away.

3How much experience will my team member have?

Our Accountants are part of existing team structures with a Team Leader, the outcomes you can expect out of a Full-Resource (FTE Accountant) will be equivalent to a typical 2-3 year experienced Australian Accountant.

4 What happens if things aren't quite right?

We will work with you to find out what isn’t working and suggest solutions. That may include reviewing processes, scope and the allocated staff.

We also have clear notice periods and will provide excellent service up until your last day.

5 Who do you work with?

We partner with small single partner firms, right though to some listed in the Top 100. We build teams of 1-2 all the way to 20+.

Let's discuss how we can assist your workflow, reduce your costs and increase your capacity

Case Studies

East Melbourne Accounting firm (2 Partners, 8 employees) :

The Solution

Ben has worked with this client in a consulting role for many years. We commenced by providing reliable overflow support to their internal accountants. We now provide multi-discipline, ongoing support (mainly in Tax, BAS and Practice Administration).

Tech:

Services Provided:

Back-office Tax Solution:
- We provide resource support in the preparation of Tax Returns. We deliver this product by fitting in with their workflows, namely XPM and Xero Workpapers.
Internal BAS and Compliance Support:
- We prepare over 50 BAS’ for this firm, each quarter. We provide workpapers and workings so their internal staff can review and lodge.
Practice Administration:
- We provide support to the Admin function of the firm
- This includes managing workflow, job allocation to staff, and the preparation of BAS / Tax Returns for signing via DocuSign

East Melbourne Accounting firm

'I've known Ben for many years. He and the CountHQ team have implemented various support functions for our firm. The fact that CountHQ can provide a blended team capacity to support our firm in various disciplines has made my life easier. I'd be happy to share my experience further with anyone who asks.'

Brisbane based Accounting and Advisory firm :

The Solution

We met a Partner of this firm while working on a mutual client (they were the Adviser / VCFO). We expanded our bookkeeping offering to the end client by creating and delivering a monthly checklist, in which we ensured the clients’ file was ready for Management Reports designed and delivered by this firm.

Tech:

Services Provided:

Bookkeeping Partnership:
- We have many mutual clients with this firm. We were introduced to provide Finance Function support to these clients, while the firm remains engaged for Business Advisory and Virtual CFO services.
- Our client introduced us to these businesses so we could not only offer their end client scalable, cost effective finance function support, but also streamline their Advisory and VCFO delivery by following allocation strategies (including budget and KPI's) that our client (the firm) implemented as part of their advisory service.

Brisbane based Accounting and Advisory firm

'Since working with CountHQ, we've noticed that our Advisory clients utilising their accounts services are the easiest in our portfolio to deal with. I work closely with Ben and his team to design guidelines for the coding of my clients work. This means at month-end, the time required for us to issue Management Reports and analysis has dropped significantly.'

Sydney based 3 Partner firm :

The Solution

We commenced servicing this firm with tax resourcing support, and quickly grew the service to offer a compliance solution whereby we worked closely with the Partners as they streamlined their quarterly BAS delivery process.

From time to time, this firm also directly refers clients to us where part-time or full-time bookkeeping/accounts function support assists the firm’s broader engagement with the client.

Tech:

Services Provided:

Internal BAS and Compliance Support:
- We have implemented an internal quarterly General Ledger Review, Query Resolution and BAS Preparation process for this firm's clients which includes month-end bank reconciliations as required.
- This service ensures a more structured approach to their quarterly compliance offering.
Bookkeeping Partnership:
- This firm directly refers clients seeking reliable bookkeeping solutions to CountHQ. We have implemented bookkeeping and accounts solutions for many of their clients.
- By utilising us as their Bookkeeping and Accounts Partner, this firm has managed to improve their turnaround time for monthly and quarterly compliances.
- We complete GL Reviews and BAS Workpapers for each of the clients this Accountant has introduced us to, positively affecting coding accuracy for the end client, while improving this Accountants workflow.

Sydney based 3 Partner firm

'CountHQ offers our clients cost effective, streamlined bookkeeping services to our clients. Besides ensuring our client is well taken care of, we also benefit greatly as our workload is reduced while preparing complaiances for clients who have engaged CountHQ. We've recently started relying on CountHQ BAS Workpapers while preparing said clients BAS', which has led to internal efficiencies.'